Teen Driving Log Frequently Asked Questions

The Teen Driving Log Frequently Asked Questions (FAQ) page provides answers and solutions for commonly asked questions and issues related to the Teen Driving Log iPhone app.


I just got a new phone. Can I transfer the data?

Your data file should be transferred when you restore your new phone from a backup of your old device. Also see next question (how to transfer data).


How do I transfer data from one device to another device?

The way to share the data would to be to use iTunes sharing. You would copy the data file to your computer and then back to the other device. You then have to keep track of which device has the most recent copy of the data. Here is Apple’s link on how to use iTunes Sharing.


Can I track the number of miles driven?

The app does not currently support mileage tracking; however, there is a roundabout way to keep track of the number of miles driven during a single session. The effort requires entering mileage data in the notes section. By entering the number of miles traveled in the notes section, you can export the driving log data to a .csv file and utilize the functionality of worksheet software (Excel, Numbers, Google Sheets, etc.) to calculate the number or miles driven.


Does the app support multiple users?

The app is designed to for a single user; however, there is a workaround that makes it possible to use the app with multiple users. The notes section can be utilized to track multiple drivers. In doing so, you will need to export the data using the backup feature and sort the resulting .csv file by the notes column. The functionality of the worksheet program (Microsoft Excel, Google Sheets, Numbers, etc.) will allow users to total the time and track the skills.

For a step-by-step tutorial on how to utilize this feature,  Select the multi-user tutorial button. Multi-user Tutorial


 I can’t export | backup my data (email does not work)

If you can’t send the email, or you get a pop-up alert saying no email is selected, it most likely means one of two things:

  1. The email address was typed in incorrectly. If so, enter the correct email address and try sending it again.
  2. The device you are using (iPhone, iPad, etc.) does not have an email account established to send the email from. To set up an email account on your device: Follow the directions provided by Apple at this web location https://support.apple.com/en-us/HT201320 Note that the account serves as your default sending account. Once this step has been addressed, you will be able to set an address (Teen Driving Log App, Settings, Backup, tap to set email address, <enter the email address you want to send your backup to>).  Note that the sending account can be the same as the receiving account.

There are two other options if the above processes do not work.

Option 1:

This option is best way to download your driving log for users that do not have an Apple associated with their iPhone, but do backup their iPhone to iTunes.

Once you connect your phone to your computer and start up iTunes:

  1. Click on the phone icon to view the phone settings.
  2. Select the File Sharing option.
  3. Select the Teen Driving Log app under the Apps heading.
  4. Select the drivinglog.csv file.
  5. Click Save and save to your preferred location.
teen driving log dowload log process

Option 2:

This option works best for users that don’t have an Apple email address and that don’t backup their iPhone to iTunes.

  1. From within the Teen Driving Log app
    1. Select the Settings option located at the bottom of the home screen
    2. Select Backup
    3. Make sure you have entered an email address and select Backup Now (You will see a popup menu that will say Email Account Needed)
    4. Click OK on the popup Window
    5. Now Exit completely out of the Teen Driving Log App
  2. From the Home Screen on your iPhone, locate the Files app. (If you can’t find the Files app, you can find it by using the search feature on your phone. An easy way to get to the search feature is to down swipe from the 1/2 point on your home screen. Once you see the search bar, type in the word files and the Files app should show up.) 
  3. Open the Files app and make sure that the browse tab is selected at the bottom of the page.
  4. At this point, you may already see the Teen Driving Log folder, if not, type in Teen Driving Log in the search section or Select the On My iPhone option and then look for the Teen Driving Log Folder.
  5. Select the Teen Driving Log Folder, you should see some files.
  6. The file you want is call drivinglog (see image to verify that you have the correct file) Click on the file. The log will open up.
  7. Once the log is open, look for the share icon located at bottom right hand corner of the log (it is the square with an up arrow in it). Click that icon.
  8. Select the Mail icon and you should be able to send the log to any email address.

If none of the above options work for you or if you need some assistance working through the processes, please select the button below to provide your contact information and to expedite the support process:

Contact Support Services


How do I print my driving log?

To print your driving log, follow the process below:

  1. Select the Settings option found in the bottom menu bar
  2. Select Backup
  3. Enter the email address where you want to send the file
  4. Click the Backup Now Button
  5. Select Send
  6. Open the email and select the file .csv file and print. If you don’t have Excel or similar program on your computer, we recommend using Google Sheets, a free worksheet reader found at: https://www.google.com/sheets/about

What do I do if I see a bunch of #  signs in the Start Date and End Date fields when I open the .csv file?

For most spreadsheet readers, such as Excel and Google Sheets, you will need to make the column bigger.
To make the column bigger:

  1. Select the columns you want to make wider
  2. Click the right boundary of one of the columns you selected
  3. Double Click – If that doesn’t work, select the right boundary and hold down your left mouse button and drag your mouse to the right

Another way to make the columns bigger in Excel is:

  1. Click on the Format tab at the top of the windo
  2. Select Column
  3. Select Width
  4. Change the preset number to 20
  5. Click OK